MIYU Returns & Refunds Policy

At MIYU, your satisfaction means everything to us.


We want every order to arrive in perfect condition and deliver the quality you expect from our K-beauy collection.

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If there’s an issue with your order — such as a damaged, defective, or incorrect item — please contact us within 7 days of delivery with clear photo or video evidence. Once your claim is reviewed and approved, we’ll issue either a refund or a free replacement depending on the situation.

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🚫 Hygiene & Cross-Contamination Policy

Due to the personal nature of our skincare and lip products, we cannot accept returns or exchanges for opened, used, or unsealed items.

This policy ensures the highest hygiene and safety standards for all customers and prevents any risk of cross-contamination.

Please check your items carefully before opening.

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📦 When Refunds or Replacements Apply

Refunds or replacements are available only in the following cases:

  • The item arrived damaged or defective
  • The wrong product was received
  • The product was missing from the order
  • The parcel was not delivered within 45 days of shipment (confirmed via tracking)

For any eligible claim, please email themiyushop@gmail.com or contact us within 7 days of receiving your order, including your order number and photos/videos showing the issue.

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❌ Non-Returnable Situations

  • Opened, used, or unsealed lip and skincare items
  • “Change of mind” or color preference
  • Incorrect address provided by customer
  • Items confirmed as delivered by the courier

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🕊️ Our Promise

We stand by our commitment to clean, safe, and effective beauty.

Every product is carefully checked before dispatch to ensure quality and freshness.

✨ MIYU — minimal care, maximum glow.